Enterprise services can be offered to the Enterprise market and theywork with, or as extensions to, the Mobile Office (MO) and/or Virtual Private Network (VPN).
Virtual Call Center
The Virtual Call Center service provides enterprise customers with the ability to handle a considerable volume of simultaneous calls, to screen calls and route them to the available person best qualified to manage them, log calls, along with all other functions of a traditional call center. The solution is ideal for a broad range of business users from small through big companies.
The Atos Origin VCC can be used by companies as a stand-alone service or as a part of the NGIN Convergent Centrex service or integrated within our Convergent VPN application.
VCC seamlessly supports CS, mobile and PSTN users. Discover more about our Virtual Call Center.
Audio Conferencing
The Audio Conference service provides VPN subscribers and administrators a Web interface for creating conferences, inviting attendees, assigning dates/times, etc. Once created, the conference sessions can be modified and cancelled by the users or administrators.
The attendees may be mobile, wirelines, or SIP extensions.
The conference calls can be set up with a bridge number so attendees can dial in, or the Audio Conference platform can dial out to the attendees.
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Group Pick-up
The Group Pick-up service enables the members of a group to pick up each others calls. When one extension of the group is ringing, another extension can pick-up the call by typing in a special feature code. The caller, called, and capturing extensions can use any mixture of mobile, fixed, IP, or softphone devices.
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Hunting Group
The Hunting Group service enables an Enterprise to publish one or more virtual numbers associated with a Hunt Group. Incoming calls to virtual numbers are distributed among a number of agents depending on a selected hunt algorithm such as round robin, longest free or randomly.
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Call Queuing
The Call Queuing service is a feature that adds queuing algorithms to the Hunting Group, such as "first come, first served" and priority callers.
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Switchboard Operator
The Switchboard Operator service provides a Web-based switchboard for managing the Hunting Group and Call Queuing services. The web interface manages the call control locally on the PC, and thereby enables the operator to provide real-time routing of calls, such as call transfers to available agents.
Therefore, the operator can be located at any PC anywhere, either inside the Enterprise or outside.
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Auto Attendant
The Auto Attendant service provides an automated switchboard operator. The caller interacts with the Auto Attendant to indicate the extension desired. The interaction can be either menu driven or via voice recognition.
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Work Zone
The Work Zone service is the Enterprise version of the Home Zone service, integrated within the VPN and Mobile Office suites for Enterprise subscribers.
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